Terms & Conditions

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

Terms of website use

These terms of use (together with the documents referred to in them) tell you the terms of use on which you may make use of our website www.retailinsight.io (“our site”). Use of our site includes accessing or browsing our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of these terms for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

 

Information about us

www.retailinsight.io is a site operated by Retail Insight Ltd (“we/us/our”). We are a private limited company registered in England and Wales under company number 05016533 and have our registered office at 1 Parkshot, Richmond, Surrey, TW9 2RD, England. Our VAT number is GB 345793074.

 

Other applicable terms

These terms of use refer to the following additional policies, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page each time you use our site to take notice of any changes we have made and to ensure you understand the terms that apply at that time, as they are binding on you.

These terms were most recently updated on 10th April 2024.

We may transfer our rights and obligations under these terms to another organisation. We will always inform you in writing if this happens where, under a contract for the provision of products or services, you are the recipient of any products or services provided by us.

 

Changes to our site

We may update our site from time to time, and may change the content at any time. We will try to provide reasonable notice of any major changes, where appropriate.

Please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, restrict the availability of or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use, our Privacy Policy and our Cookie Policy and other applicable terms and conditions, and that they comply with them.

We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time.

If you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must immediately notify us at info@retailinsight.io. 

 

Acceptable Use

You may use our site only for lawful purposes.  You may not use our site in any way that breaches any applicable local, national or international law or regulation.

You also agree not to:

  • reproduce, duplicate, copy or re-sell any part of our site or the information and materials made available on our site save as expressly permitted by these website terms of use; or
  • access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Failure to comply with this acceptable use clause constitutes a material breach of these website terms of use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our site;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; and/or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these acceptable use terms.  The responses described above are not limited, and we may take any other action we deem appropriate.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes without limitation, using or permitting, authorising or attempting the use of:

  • any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; or
  • any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

This shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

 

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site and any materials made available on our website (including without limitation information sheets about our solutions, products and approaches) for your personal use and you may draw the attention of others within your organisation to content posted or made available on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content or materials displayed on or made available on our site for commercial purposes (which shall include without limitation distributing, selling, transmitting, reproducing, creating any derivative works from, publishing or exploiting the same) without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, immediately return or destroy any copies of the materials you have made.

 

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information and materials on our site, we make no representations, warranties or guarantees, whether express or implied, that the content or materials on our site are accurate, complete or up-to-date.

Nothing on our site shall constitute nor shall be deemed to constitute an offer for the provision of products or services by us which is capable of acceptance. The provision by us of products and services remains strictly subject to contract.

 

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content or materials displayed or made available on our site.

In particular, we will not be liable for:

  • direct losses;
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services or products by us to you, which will be set out in our terms and conditions of supply, copies of which will be provided prior to the provision of services and/or products (as appropriate).

 

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.    

You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

The website in which you are linking must comply in all respects with the content standards set out under the ‘Acceptable Use’ section listed above.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact us at the following email address: info@retailinsight.io.

 

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.


Applicable law

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

Trade marks

Retail Insight is a trade mark of Retail Insight Limited. You are not permitted to use this trade mark without our prior approval.

 

Contact us

To contact us, please email info@retailinsight.io, call us on +44 (0) 20 3021 1890, or write to us at Customer Services, Retail Insight Limited, 1 Parkshot, Richmond, Surrey, TW9 2RD, England.


Version: 2.0
Effective Date:  April 2024