About the role

The Insight Analyst provides an analysis of data from a variety of raw data sources, to deliver actionable and valuable insights for our clients. Providing day to day analytical support for our proprietary availability software, the Insight Analyst proactively identifies opportunities and insights for our clients. The Insight Analyst works closely with operational counterparts in Customer Relationship Management, Engineering, and DevOps. Your responsibilities:

  • Support the client and Customer Relationship Manager by being the expert on the customer’s data and the output of our products (SLA, accuracy, parameters, formatting, value).
  • Address customer queries directly and, if required, work closely with the Insight Manager, Engineering or Decision Science teams to understand the root cause and respond effectively.
  • Provide proactive insights on performance KPIs and timely communication to the client.
  • Leverage knowledge of data and products to derive valuable insight for the customer and continuously demonstrate the value of our products (and ways to improve our value from product/service enhancement).
  • Support the Insight Manager and Relationship Manager(s) in the delivery of client requirements for proactive, tactical, and ad-hoc analysis, and product/service development opportunities.
  • Ensure client issues are resolved quickly and the root cause is identified and managed.
  • Liaise with the software development teams for software changes.
  • Ensure alert accuracy meets the agreed SLA, through analysis of available data and the refinement of available parameters, including in-store visits.
  • Continuously improve the quality, timeliness, and value of our insights.
  • Other duties as assigned

Why RI?

We believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.

What do you know?

  • 2-3 years’ experience in an analytical role providing demonstrable value and commercial impactt.
  • Strong analytical background with at least a bachelor’s degree in Mathematics, Science, or Engineering; Master’s degree a plus.
  • Good working knowledge and experience in SQL, MS Excel, and MS PowerPoint required.
  • Experience with SSRS, SSIS, SAS, SPSS, Tableau, Alteryx, PowerBI, or R a plus.
  • Knowledge of retail operations processes and procedures a plus.
  • No prior felony convictions - background checks and drug testing is conducted.

Submit an application

We’re an equal opportunities employer, so we’re committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.